At INTELLETRACE INC., (“Intelletrace,” or “we,” “us,” “our”) we understand that privacy
is important, and we are strongly committed to protecting the privacy of our customers
and visitors to our website at https://www.intelletrace.com (“our websites”).
The following information is designed to help you better understand the information that
we gather, how we handle the information once we gather it, whether we disclose it to
anyone, and the choices you have regarding our use of, and your ability to correct the
information we gather. Please note that this Privacy Policy (“Policy”) applies to only our
products, services, and websites (collectively, “Services”), and not to other companies’
or organizations’ services or websites to which we may link even if they market our
products or use the Intelletrace name. By visiting our website(s) or using our Services,
you accept the practices described in this Privacy Policy.
NOTE: Some of Services may involve features or practices not common to our other
websites or services. You should carefully read this entire policy to understand the
provisions applicable to our websites and services you are using.
What information do we collect?
Our primary goal in collecting personal information is to provide you with a smooth,
efficient, and customized experience. This allows us to provide features that are most
likely to meet your needs and to customize our service to make your experience easier
and more pleasant.
Aggregate Data
Personal Information does not include information that is not used to identify you, such
as aggregate or anonymous information. We gather certain usage information like the
number and frequency of visitors to our websites. This information may include which
URL you just came from, which URL you next visit, what browser you are using, and
your IP address. We use such data only in the aggregate. This collective data helps us
determine how much our customers use parts of our websites, and conduct internal
research on our customers’ demographics, interests, and behavior in order to better
understand and serve you.
This type of aggregated, non-personally identifiable information may also be collected
and/or used by third parties that support our services. We do not disclose personal
information, mobile information, or text messaging opt-in data to advertisers or other
third parties for their own marketing or promotional purposes.
Personally Identifiable Information
Users are asked to provide certain information when they sign up for our Services such
as name, address, phone number, birth date, gender, credit card information, and email
address (collectively, “personally identifiable information” or “personal information”). The
personally identifiable information collected from our customers during the registration
process is used to manage each customer’s account. We also seek such information to
provide products and/or services that more closely reflect your preferences. In addition,
we may use such personally identifiable information to improve our marketing and
promotional efforts, to analyze website usage, improve our content and product
offerings, and customize our website’s content, layout, and services.
Usage Information
We automatically collect certain types of information when you use our Services. We
may collect information about the network equipment and services we provide to you,
including but not limited to equipment type, software and firmware version,
configuration, performance, availability, and service usage and history. We may link
information we automatically collect from you with Personal Information, including
information you provide to us and information we gather from other sources. We may
use software to follow your use of our Services and other applications, including the use
of cookies, web beacons, and other mechanisms, in addition to analysis of network and
device information. In accordance with federal law, we are required to obtain approval
for use of customer proprietary network information, that relates to the quantity,
technical configuration, type, destination, location, and amount of use of our service,
and that is made available to us solely by virtue of the carrier-customer relationship,
through methods described herein.
Personal Identification Number for Your Account
To activate and manage your account and obtain access to certain services, we may
require you to provide a secret code (your “Service Passcode”). When using your
account or providing your Service Passcode, to the extent required, you must provide
accurate and complete information to Intelletrace. You are entirely responsible for
maintaining the confidentiality of your Service Passcode and are solely responsible for
any activity conducted using your Service Passcode. You agree not to use the account,
customer name, or Service Passcode of any other customer at any time unless that
customer is under 18 and you are the parent or guardian of that customer. Prior to
disclosing or releasing any personally identifiable, protectable information to you, we
may require entry of your Service Passcode for all phone or online requests and
presentation of a valid photo ID for requests made in person.
Voluntary Surveys
We may periodically conduct surveys of our customers and/or users of our websites
(“survey participants”). We encourage you to participate in these voluntary surveys
because they provide us with important information that helps us to improve the types of
services we offer and how we provide them to you. Your personal information and
responses will remain confidential, even if the survey is conducted by a third-party.
We take the information we receive from individuals responding to our surveys and
combine (or aggregate) it with the responses of other survey participants to create
broader, generic responses to the survey questions (such as gender, age, residence,
hobbies, education, employment, industry sector, or other demographic information).
We then use the aggregated information to improve the quality of our services to you,
and to develop new services and products. We do not share survey responses
containing personal information, mobile information, or text messaging opt-in data with
third parties or affiliates.
How Do We Use Your Information?
As our customer, you have a right, and we—as your carrier—have a duty to protect the
confidentiality of your customer proprietary network information. We use personally
identifiable information to provide, support, maintain, and bill for the services you have
purchased, and to contact you by telephone, mail, or email regarding your account and
services. We will contact you by text message at a mobile number only where you have
expressly opted in to receive text messages from us, and you may withdraw that
consent at any time. We do not sell, rent, or share personally identifiable information
with third parties for those third parties’ own marketing or promotional purposes.
If you are an Intelletrace customer, in certain special circumstances, we may contact
you to deliver service-oriented messages, even if you have asked that we not contact
you about special airtime events or promotions. These messages will be limited and
only for this purpose.
We may use third-party providers to facilitate our services, and therefore, we may
provide some of your personally identifiable information directly to them. In addition, we
employ other companies and individuals to perform functions on our behalf. Some
examples include fulfilling orders, providing mobile content, delivering packages,
sending postal mail and email, removing repetitive information from customer lists,
analyzing data, providing marketing assistance, processing credit card payments and
providing customer service.
These service providers have access to personally identifiable information and may use
it as needed to perform their functions, but may not use it for any other purpose, except
that they may aggregate your personally identifiable information with similar information
from other customers in a manner that does not potentially identify you. Any third-party
verification services are governed by those entities’ separate privacy policies and not
this policy.
We may share information with other third parties only where you have given us
specific, separate consent to do so. Use of the information you agree to share will be
subject to those third parties’ separate privacy policies. This does not apply to text
messaging opt-in data or consent, which is never shared with any third party under any
circumstances.
Intelletrace cooperates with law enforcement inquiries, as well as other third parties, to
enforce laws, such as protecting intellectual property rights and preventing fraud. We
can (and you authorize us to) disclose any information about you to law enforcement or
other government officials as we, in our sole discretion, believe necessary or
appropriate, to respond to lawful claims or legal process, to respond to emergencies, to
protect the property of Intelletrace or the safety of its employees or others, to investigate
fraud, intellectual property infringements, or other activity that is or may be illegal or
expose you to liability.
It is possible that Intelletrace or its partners could be acquired or merged with another
business entity. Should such a combination occur, you should expect that Intelletrace
or its partners will share some or all of your personally identifiable information to
continue to provide service. You will receive notice of such event (to the extent that it
occurs), and we will request that the new combined entity follow the practices disclosed
in this Privacy Policy or notify you of any changes.
In accordance with federal law, we will maintain records of consumer consent to
disclose or otherwise use customer proprietary network information for no less than one
year.
We reserve the right to use, disclose, or permit access to your customer proprietary
network information to protect our rights or property, or to protect users of our services
and other carriers from fraudulent, abusive, or unlawful use of, or subscription to,
services. We also reserve the right to use, disclose, or permit access to your customer
proprietary network information without prior approval in our provisioning of inside wiring
installation, maintenance, and repair services; and, for the purpose of conducting
research on the health effects of CMRS.
SMS and Text Messaging
Intelletrace may send text messages to customers and authorized customer contacts
who have expressly opted in to receive them. Consent is obtained through our online
forms, through service order and account documentation, or by your direct written or
verbal request to an Intelletrace representative. We do not send text messages to any
person who has not opted in, and consent to receive text messages is never a condition
of purchase.
No mobile information will be shared with third parties or affiliates for marketing or
promotional purposes. Information sharing to subcontractors in support services, such
as customer service, is permitted. All other use case categories exclude text messaging
originator opt-in data and consent; this information will not be shared with any third
parties.
Message frequency varies. Message and data rates may apply. You may opt out of
receiving text messages from Intelletrace at any time by replying STOP to any
message, and you will receive a confirmation that you have been unsubscribed. Reply
HELP to any message for assistance, or contact us at (800) 618-5877 x2.
Opting out of text messages will not affect your Intelletrace services or any other
communication preferences you have selected.
What about Third Party Applications and Services?
Your Use of Third Party Applications. When using our Services, you may choose to
use services and products offered by third parties, such as third-party applications. Your
use of such services and applications may result in these third parties collecting your
Personal Information and obtaining information from Intelletrace, including location
information (when applicable). You may also choose to give your Personal Information
directly to third parties when using our Services. Except as noted below in the section
Preinstalled Third Party Applications, the Personal Information you give to a third party
will be subject to that third party’s terms, conditions and policies—not this Privacy
Policy. You should always review a third party’s privacy policy and terms of service
before providing your Personal Information to them or using their services or products.
Third Party Compliance with Intelletrace Privacy Policy. If we use third parties,
including but not limited to those noted above, and those third parties require the use of
CPNI or other Personal Information, we require that such third parties take reasonable
steps to protect the confidentiality of that information.
How to Contact Us: If you would like to restrict the use or disclosure of your CPNI or
other Personal Information for the marketing of certain products or services, you may
contact us at (800) 618-5877 x2 or by e-mail by visiting our website:
http://intelletrace.com/about-intelletrace/contact-us/, or by notifying us in writing at
Intelletrace, Attention: CPNI Officer, 936 B Seventh Street, #122, Novato, California,
94945 and provide your (1) Name, (2) Home Address, (3) Home telephone number
(including area code), (4) Telephone number for your mobile phone (including area
code), (5) Service billing address, and (6) Service account passcode.
What Are Your Choices About Your Privacy?
If you are an Intelletrace customer, you may change the information that you have
elected to share with us. You also have choices in the types of communications you
wish to receive from us. You will receive marketing communications from us only where
you have chosen to receive them, and you may change those preferences at any time
by contacting us. We do not send you offers on behalf of our partners.
What About Cookies?
“Cookies” are small files placed on your hard drive; each website can send its own
cookie to your browser if your browser preferences allow it. You can configure your
browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.
(Each browser is different, so check the “Help” menu of your browser to learn how to
change your cookie preferences.) You are always free to decline our cookies if your
browser permits, although in that case, you may not be able to use certain features on
our websites and you may be required to re-enter your Service Passcode more
frequently during a session. In addition, a number of companies not related to
Intelletrace offer utilities designed to help you visit websites anonymously.
Cookies assist us in providing customized services and can also help us provide
information that is targeted to your interests. Intelletrace cookies, to the extent
employed, do not combine information collected through cookies with other personally
identifiable information. You may also encounter cookies or other similar devices that
are placed by third parties. We do not control the use of cookies by third parties,
including third-party websites to which we may link. Third-party cookies or tools are
governed by the privacy policies of the entities placing the ads and not by this Privacy
Policy.
What Is Our Policy Toward Children?
Intelletrace is concerned about the safety and privacy of children who use the Internet.
Consistent with the Children’s Online Privacy Protection Act of 1998, we will never
knowingly collect personally identifiable information from anyone under the age of 13
without prior verifiable parental consent and may limit participation in certain services
we provide to individuals over 13 years of age. If a child under the age of 13 responds
to an age verification request, to the extent employed, we will direct him or her to have a
parent or guardian contact us so that the information can be removed from our records.
Intelletrace Services are offered to businesses and are not directed to, marketed to, or
intended for use by children.
If we become aware that a child under the age of 13 has or has attempted to provide us
with personally identifiable information, we will use our best efforts to remove such
information from our files. If a parent or guardian becomes aware that his or her child
has done this, he or she should contact the following customer care agent to remove
this information:
Customer Resolutions
Intelletrace
936 B Seventh Street, #122
Novato, CA 94945
Telephone: (415) 493-2200
Fax: (415) 598-2108
What About Other Information Collectors?
Except as otherwise expressly included in this Privacy Policy, this document addresses
only the use and disclosure of information that we, or our partners, collect from you.
To the extent that you disclose your information to other parties, different rules may
apply to their use or disclosure of your information. We encourage you to ask questions
before you disclose your personal information to others.
Is My Information Secure?
Intelletrace uses standard industry practices to safeguard the confidentiality of your
personally identifiable information and comply with all applicable federal or otherwise
applicable regulations. Intelletrace treats data as an asset that must be protected
against loss and unauthorized access. We employ many different security techniques
to protect such data from unauthorized access by users inside and outside the
company.
Unfortunately, perfect security does not exist on the Internet, and therefore, Intelletrace
makes no representations or warranties with regard to the sufficiency of our security
measures. Intelletrace shall not be responsible for any damages that result from a
lapse in compliance with this Privacy Policy because of a security breach, technical
malfunction or similar problem. Always be careful and responsible regarding your
personal information.
We are not responsible for, and cannot control, the use by others of any information,
which you provide to them via our Services. Similarly, we cannot assume any
responsibility for the content of any personal information or communication you receive
from other customers through our Services.
What Law Applies?
Our collection, use, access, disclosure and safeguarding of your personally identifiable
information is subject to U.S. law. If you are a non-U.S. customer, you acknowledge
and agree that we may collect and use your personally identifiable information outside
of your resident jurisdiction.
In addition, such personally identifiable information may be stored on servers located
outside your resident jurisdiction. U.S. law may not provide the degree of protection for
your information that is available in other countries. BY PROVIDING US WITH YOUR
INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY
POLICY, UNDERSTAND IT, AGREE TO ITS TERMS AND CONSENT TO THE
TRANSFER OF SUCH INFORMATION OUTSIDE YOUR RESIDENT JURISDICTION.
If you do not consent to the terms of this Privacy Policy, please do not use our Services.
Will This Privacy Policy Change?
Intelletrace may, from time to time, make changes to this Policy based on your
comments and our need to accurately reflect our legal obligations and our data
collection and disclosure practices. By continuing to use our Services or by calling
Intelletrace, you agree to be bound by the latest version of this Policy, which may be
viewed anytime by clicking on our website: https://www.intelletrace.com/privacy.
Want To Know More?
For questions or concerns about Intelletrace or our Services, please contact our support
team at (800) 618-5877 x2. Calls to Intelletrace customer care may be monitored for
quality assurance.