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Conquering Restrictions to Hybrid Cloud

Posted by on December 01st, 2020 in Blog Posts, Cloud Solutions, Hybrid Cloud

Making a move to the hybrid cloud model means understanding the best uses for public and private cloud services, including determining which workloads can effectively be transitioned, managed, and provisioned in the cloud. The move to the hybrid cloud model continues to pick up steam. In fact, over the next two years, the percentage of […]

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Top 4 Challenges Around Unified Communications (UC&C) Today

Posted by on November 10th, 2020 in Blog Posts, Cloud Solutions, Unified Communications

The revolution of the cloud services model has shaken up how businesses think about unified communication and collaboration (UC&C) tools. No longer rigid platforms, modern UC&C tools are more integrated and more robust than ever before. Today, UC platforms support a seamless experience for the user and the customer or partner on the other end […]

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Cloud-Based UC vs. On-Premise PBX

Posted by on November 03rd, 2020 in Blog Posts, Cloud Solutions, Hosted PBX, Unified Communications

Unified communications (UC) offer businesses a cohesive platform for all their communication needs. From voice to video conferencing to email, and more, businesses need a reliable UC solution to ensure their operations and customer interactions run smoothly. With options for cloud-based and on-premise UC platforms, companies must carefully consider which model will best meet their […]

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Have You Thought About Your Customers’ Experience Lately? Now’s the Time!

Posted by on September 15th, 2020 in Blog Posts, Customer Experience

In any industry that’s ripe with competition, providing customers with an excellent experience is paramount! It allows your company to stand out from the crowd and it drives customer loyalty for long-term retention. Customer experience encompasses all of the various interactions that a customer has with your company – from products and services to in-person […]

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Want to Deliver Better Service? Here’s How AI Technology Can ‘WOW’ Customers

Posted by on September 02nd, 2020 in Artificial Intelligence, Blog Posts

It used to be that when a customer had an issue or needed help from a company, they would call a customer service line and would be routed to a representative. Now, rather than speaking directly with customer support, an individual’s first interaction with a company is likely not a human at all. Artificial intelligence […]

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"When I go into large accounts I will work with Intelletrace engineers to help craft a solution for my customers. That's a pretty important partner to have."
- David Little, VP Sales & Co-Founder, Fortis Telecom
"I can always talk to somebody. The people that work at Intelletrace are extremely attentive. They understand my problems and can get answers quickly."
- Mark Freid, IT Administrator, Sysco Labs
"The service is always exceptional."
- Nathan Lighthouse, Senior Voice Engineer, O1 Communications
"I quickly got a good feeling about these guys. They do what they say they're going to do."
- David Little, VP Sales & Co-Founder, Fortis Telecom
"I would definitely recommend Intelletrace to any company that's setting up a new network or has to update their network."
- Mark Freid, IT Administrator, Sysco Labs
"We need a circuit... we contact Intelletrace."
- Nathan Lighthouse, Senior Voice Engineer, O1 Communications
"In a technology space where things can go wrong, they put my mind at ease."
- David Little, VP Sales & Co-Founder, Fortis Telecom
"They're extremely helpful, they're extremely knowledgeable... they've been a life-saver for our company."
- Mark Freid, IT Administrator, Sysco Labs
"It's nice to be able to call Intelletrace, open a ticket, then they take control and work with the carrier. We can focus on the issue at hand."