Posted by Intelletrace on December 01st, 2020 in Blog Posts, Cloud Solutions, Hybrid Cloud
Making a move to the hybrid cloud model means understanding the best uses for public and private cloud services, including determining which workloads can effectively be transitioned, managed, and provisioned in the cloud. The move to the hybrid cloud model continues to pick up steam. In fact, over the next two years, the percentage of […]
Posted by Intelletrace on November 10th, 2020 in Blog Posts, Cloud Solutions, Unified Communications
The revolution of the cloud services model has shaken up how businesses think about unified communication and collaboration (UC&C) tools. No longer rigid platforms, modern UC&C tools are more integrated and more robust than ever before. Today, UC platforms support a seamless experience for the user and the customer or partner on the other end […]
Posted by Intelletrace on November 03rd, 2020 in Blog Posts, Cloud Solutions, Hosted PBX, Unified Communications
Unified communications (UC) offer businesses a cohesive platform for all their communication needs. From voice to video conferencing to email, and more, businesses need a reliable UC solution to ensure their operations and customer interactions run smoothly. With options for cloud-based and on-premise UC platforms, companies must carefully consider which model will best meet their […]
Posted by Intelletrace on September 15th, 2020 in Blog Posts, Customer Experience
In any industry that’s ripe with competition, providing customers with an excellent experience is paramount! It allows your company to stand out from the crowd and it drives customer loyalty for long-term retention. Customer experience encompasses all of the various interactions that a customer has with your company – from products and services to in-person […]
Posted by Intelletrace on September 02nd, 2020 in Artificial Intelligence, Blog Posts
It used to be that when a customer had an issue or needed help from a company, they would call a customer service line and would be routed to a representative. Now, rather than speaking directly with customer support, an individual’s first interaction with a company is likely not a human at all. Artificial intelligence […]