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About Us

YOUR SINGLE SOURCE FOR INNOVATIVE BUSINESS TECHNOLOGIES

 

Being Awesome Just Got Easier

We are your single-source for network, cloud, and managed IT services. We love helping customers solve their most complex IT challenges to uncover their inner awesomeness. Since 2001, we have been tenacious about getting results for customers by designing, monitoring, and optimizing their technology environments at every stage. We deliver smart and flexible IT solutions that combine enterprise-quality infrastructure, IT expertise, industry best practices, and always-on responsiveness. The result? Our customers are productive, efficient, and innovative.

Responsive

Day or night, rain or shine, 365-days a year you can expect exceptional support from our knowledgeable and highly-responsive team. We have the best people and premium tools and methodologies to ensure fast turnaround times on all issues and requests, and we deliver the highest levels of end-user satisfaction.

Proactive

At Intelletrace, our team of technology experts delivers enhanced proactive IT support to ensure your services and infrastructure is protected and maintained in the most agile, healthy, and reliable manner possible. We stay on top of issues so you can focus on more strategic, revenue-generating business initiatives.

Accountable

We never want you to question our commitment to your success. Being accountable to your business means we will ensure the optimized performance of your infrastructure following best practices, clear and consistent communication, highly-responsive issue resolution, and diligent work throughout the relationship.

Your future is waiting.

Experience digital transformation the Intelletrace way.

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Who’s Got Your Back? Our Network Operations Center (NOC) Team

We also deliver superior visibility and control across the network with proactive network monitoring and management capabilities through our centralized Network Operations Center (NOC). Our NOC is staffed by highly-trained engineers, providing 24/7/365 proactive monitoring, management, and remediation support to ensure incidents are detected and resolved before business users are impacted.

  • Always Available – Our 24/7/365 NOC is always-on, with experts watching your infrastructure and willing to help. We pride ourselves on a 90% average resolution rate on the first call.
  • Continuous Monitoring – Our specialized monitoring services are customized to protect your network, applications, and your investment.
  • Distributed Support – Our dynamic NOC team will manage your remote sites and cloud network for optimal performance.
"When I go into large accounts I will work with Intelletrace engineers to help craft a solution for my customers. That's a pretty important partner to have."
- David Little, VP Sales & Co-Founder, Fortis Telecom
"I can always talk to somebody. The people that work at Intelletrace are extremely attentive. They understand my problems and can get answers quickly."
- Mark Freid, IT Administrator, Sysco Labs
"The service is always exceptional."
- Nathan Lighthouse, Senior Voice Engineer, O1 Communications
"I quickly got a good feeling about these guys. They do what they say they're going to do."
- David Little, VP Sales & Co-Founder, Fortis Telecom
"I would definitely recommend Intelletrace to any company that's setting up a new network or has to update their network."
- Mark Freid, IT Administrator, Sysco Labs
"We need a circuit... we contact Intelletrace."
- Nathan Lighthouse, Senior Voice Engineer, O1 Communications
"In a technology space where things can go wrong, they put my mind at ease."
- David Little, VP Sales & Co-Founder, Fortis Telecom
"They're extremely helpful, they're extremely knowledgeable... they've been a life-saver for our company."
- Mark Freid, IT Administrator, Sysco Labs
"It's nice to be able to call Intelletrace, open a ticket, then they take control and work with the carrier. We can focus on the issue at hand."