4 Ways Hosted PBX Services Make Life Easier for IT and Users

Posted by on February 19th, 2021 in Blog Posts, Hosted PBX

If your business is looking for more advanced communication features and reducing the cost of managing legacy phone equipment, hosted PBX may be the answer. But before we jump into the business case for hosted PBX, a little background first. PBX or Private Branch Exchange is a private telephone network organizations use to communicate internally and externally. PBX systems use channels like ISDN or analog or digital channels like Voice over IP, enabling teams to place calls and communicate with team members, customers, and partners. 

What about on-prem PBX?

Traditionally companies keep PBX phone equipment on-site at their physical office location. These systems are often very costly because of the hardware’s size, and it also requires a specialized storage facility. In addition to purchasing and maintaining the system hardware and software, companies are also responsible for regular maintenance.

How does hosted PBX work?

So is there an alternative to managing complex phone equipment on site? The short answer is yes! A hosted PBX service is offered by a provider that manages and hosts the physical servers running users’ services at a separate location. Customers typically access the service via a direct network connection. In a hosted environment, the technology phone partner is responsible for housing the PBX equipment and providing phone services. Instead of tapping into analog phone lines, desk phones plug into a router. When calls come in, features and signals are delivered through the server at the provider’s physical location. The hosted PBX solution routes incoming calls and enables call transfers to other extensions. Why else are so many organizations turning to hosted PBX? Let’s explore some of the top reasons.

  1. Lowering communication costs – One of the most significant benefits of hosted PBX is its low cost compared to buying and maintaining physical phone equipment and PBX software. The lack of equipment required on-premise helps companies save on installation and maintenance costs. Basic PBX features usually include unlimited domestic calling, which ensures employees can use the phone as long as they want, without ever having to worry about racking up expensive phone bills. Don’t need the auto-attendant options? Another advantage is that customers only pay for the additional features they need.
  1. Simple administration – The system is managed using a call flow structure, a collection of features, and rules administrators assign to a given phone number. In most cases, customers have access to an online portal to manage phone lines, updates, and system maintenance. Using the portal, administrators can also make changes, such as assigning phone numbers, adding users, creating ring groups, and setting up reports on calling behaviors. Individuals can customize their phone settings to match their preferences. That may include having calls routed to their desk phone and computer, or a desk phone and mobile phone, for example. 
  1. Access to advanced features – In addition to offloading the hassle of managing phone hardware and software on-site, hosted PBX systems offer valuable features that make teams more productive and organizations more competitive. Advanced PBX features include call queuing, SMS texting, instant messaging, video and web conferencing, call recording, voicemail transcription, and more.
  1. Unprecedented reliability – Traditional analog phone lines rely on copper cabling to transfer phone calls. Over time these lines degrade, and these cables are also susceptible to being damaged during inclement weather, other disasters, construction, or vandalism. Any of these instances can impact traditional wired phone services. On the other hand, hosted PBX systems run over the internet, which means the service is as reliable and secure as your internet connection. And because these systems are off-site, companies have built-in backups with geographic redundancy. Because servers are dispersed across multiple locations, and each server contains identical information, there’s no issue if one server fails. 

Do you have questions about how a hosted PBX solution can help your business? Call or email us. At Intelletrace, we can connect your voice and data into one dynamic network for a more cost-effective, streamlined solution.

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