 Dear Customer,
Knowing what to look for in a telecom provider will greatly enhance the outcome and your decision. Here's a quick cheat sheet to review the next time you're in the market for our services and are evaluating solution providers.
Top 10 Tips When Researching Telecom Providers
You have a lot riding on your telecom decisions. The company turns to you for advice, decisions and sometimes answers when things don't go right. Review these questions and tips on picking a telecom provider to help keep you out of hot water: - Is the sales & technical team easily accessible?
- Is the sales staff knowledgeable or do they have easy access to people that can answer questions accurately?
- Do I need to contact them regularly or do they contact me when there are changes or updates.
- Is what I am ordering clear and easy to understand or is it clouded by techno-speak and marketing fluff?
- When I get a price is it an all inclusive price? Are there additional fees other than taxes?
- If I ask what hardware I need do they offer the information freely or do they only offer to purchase the equipment from them?
- When I try to compare products do they give me an exact comparison?
- Will the individual I am working with be the same person I contact after the sale or do they hand me off to another post sales person.
- Do they provide a single point of contact?
- Do they proactively or reactively monitor the connection?
- What is the escalation procedure?
- Do they provide a SLA for the circuit? Do they provide a SLA for billing?
- What are the timeframes for technical support?
- How quickly can they provision or change services?
- Do they offer any management services?
- What value added services do they provide?
We provide a great service above and beyond the normal provider. Along with providing brand name products and services, we back them up with good old fashioned customer service before, during and after the sales. Please keep us in mind on your next telecom review. |
The Intelletrace Difference - Why Go Direct?
Why should you go with Intelletrace? We set the bar high by trying to meet these demands we've placed on ourselves: - Install everything on-time or early
- Take care of anything that goes wrong
- Make sure invoice is always correct
- Resolve disputes immediately
- Resolve downtime immediately
- Help configure equipment at no/little charge
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Get a FREE Telecom Tune UP and Review. Call our account managers for details on the Intelletrace Tune Up. |
We know you have choices when it comes to data and voice communications, so we want you to have all the comparative knowledge at your fingertips when the time comes to evaluate. Please feel free to contact us with your questions or if you need a competitive quote. Thank you, Marc Alciati
President
Intelletrace | 
